Shipping policy
This Shipping Policy explains how orders placed through the MOVITAFIT official website are processed and delivered.
Most MOVITAFIT products ship from warehouses in the United States. Certain replacement parts and accessories may ship from China. The applicable shipping origin, method, estimated delivery time, and charge will be displayed on the product page or during checkout.
1. Order Processing
After payment is successfully completed, our warehouse generally requires **1–3 business days** to process an order.
Warehouse operating hours are Monday through Friday, 9:00 a.m. to 5:00 p.m., excluding public holidays. Orders placed during weekends or holidays will normally begin processing on the next business day.
Processing time is separate from delivery time. Once your order ships, we will send a shipping confirmation email containing the available tracking information.
2. Shipping Methods, Delivery Times, and Costs
| Ships From | Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---:|---:|
| United States | Express Shipping | 5–7 business days | Free |
| China | Standard Shipping | 9–15 business days | $9.99 |
| China | Express Shipping | 5–7 business days | $19.99 |
Select products may qualify for free standard shipping. Any free-shipping eligibility will be shown on the relevant product page or at checkout.
Delivery estimates begin after the order has been processed and handed to the carrier. They are estimates rather than guaranteed delivery dates.
3. Duties and Taxes
Applicable duties and taxes are included in the order total displayed during checkout, based on the laws and rates associated with the delivery address.
If an additional government charge is presented after checkout, contact MOVITAFIT Support before making payment so that we can review the charge.
4. PayPal eCheck Payments
Orders paid using a PayPal eCheck can be prepared for shipment only after the eCheck clears. Clearance may take up to **7 business days** and is separate from our standard processing and delivery times.
Contact PayPal directly if you need information about the status or expected clearance date of an eCheck.
5. Shipping Area
We currently ship only to the **48 contiguous United States**.
We do not currently deliver to:
- Alaska or Hawaii;
- Puerto Rico or Guam;
- P.O. boxes;
- APO/FPO addresses; or
- military addresses using AA, AE, or AP designations.
Orders submitted with an unsupported delivery address may be cancelled and refunded.
6. Tracking an Order
You may check your order and shipping status through:
- our order-tracking page: Track Your Order; or
- the tracking link included in your shipping confirmation email.
Tracking information may take 24–72 hours after shipment to appear in the carrier’s system.
If tracking has not updated for an extended period or the estimated delivery window has passed, contact support@movitafit.com with your order number.
7. Curbside Delivery
Unless a product page or checkout option expressly states otherwise, large fitness equipment is delivered using **curbside delivery**.
Curbside delivery does not include:
- delivery to an upper floor;
- entry into a residence, garage, or other building;
- unpacking;
- assembly; or
- removal of packaging or an existing product.
Before ordering, make sure you can safely move the packaged product from the delivery point and that all doors, hallways, elevators, and stairways provide sufficient clearance.
8. Multiple Packages
An order may arrive in more than one package because of product size, item quantity, inventory location, or shipment from different warehouses.
Packages from the same order may arrive on different dates and may have separate tracking numbers. When available, we will provide tracking information for each package by email or through your account.
9. Address Changes and Delivery Information
Review your shipping address and contact information carefully before submitting an order.
If you need to correct an address, contact MOVITAFIT Support immediately. We cannot guarantee an address change after an order has entered fulfillment or shipped.
You are responsible for delays, failed delivery, redirection charges, or return costs caused by:
- an incorrect, incomplete, or inaccessible address supplied with the order;
- inaccurate contact information;
- an address change requested after shipment;
- refusal to accept delivery;
- failure to respond to reasonable carrier communications; or
- failure to collect or receive a package,
except to the extent the issue was caused by MOVITAFIT, the carrier, or circumstances for which applicable law makes us responsible.
10. Delivery Delays
Delivery may take an additional one or two business days for remote locations.
Processing or delivery may also be delayed by circumstances outside our reasonable control, including:
- severe weather or natural disasters;
- transportation-network interruptions;
- carrier capacity or operational issues;
- customs or government inspections;
- changes in postal or transportation rules;
- government action;
- labor disruptions;
- war, civil disturbance, or public emergencies;
- communications or information-system failures;
- aviation or hazardous-material restrictions; or
- weekends, public holidays, and regional festivals.
Certain locations—including schools, secured buildings, workplaces, gated communities, or residential complexes—may restrict courier access. The carrier may require the recipient to meet the driver at an accessible delivery point or arrange redelivery.
MOVITAFIT is not responsible for delays caused solely by circumstances beyond our reasonable control, but we will provide reasonable assistance with available tracking and carrier inquiries. Nothing in this Policy limits rights that cannot be excluded under applicable law.
11. Restricted and Regulated Shipments
Some batteries, electronic products, fragile items, or other regulated goods may be restricted from particular air-transport services. A different carrier or shipping method may be required, which can affect the delivery estimate.
Packages may also be delayed, returned, confiscated, or disposed of by authorities or carriers if their contents or shipment violate applicable transportation laws. MOVITAFIT will not be responsible where the violation results from inaccurate information or an unlawful request supplied by the customer.
12. Missing, Damaged, or Incorrect Shipments
Inspect your order promptly after delivery.
If a package is visibly damaged, missing, incomplete, or contains the wrong product, contact support@movitafit.com as soon as reasonably possible. Include:
- your order number;
- photographs of the shipping carton and shipping label;
- photographs of the product and any damage; and
- any relevant carrier or tracking information.
For visible shipping damage, reporting the issue within 24 hours can help us investigate with the carrier. This recommended reporting period does not limit any non-waivable legal rights.
13. Returns and Refunds
Eligible products may be covered by our 30-Day Home Trial. Return eligibility, procedures, shipping responsibility, and refund timing are described in the MOVITAFIT Return & Refund Policy.
Do not return a product to a warehouse without prior authorization from MOVITAFIT Support.
14. Contact Us
For shipping, tracking, address, or delivery assistance, contact:
**MOVITAFIT Support**
Email: support@movitafit.com
Contact form: contatc us
Website: MOVITAFIT OFFICIAL WEBSITE
Include your order number in all shipping-related inquiries.